Company Overview:

We are a professional service company providing technical deep cleaning and the removal of toxic bioburden in OR / ER / OB / SPD / Decon departments. With our unique deep cleaning processes program, we service large and small hospitals, trauma centers, surgery centers, government and teaching facilities. We service thousands of operating room tables and stretchers at hundreds of facilities throughout the country every year. We ensure all OEM warranties and current PM agreements are unaffected by our program. As we scale, we are dedicated to improving our customer service operations and ensuring an exceptional experience for our clients.

Position Overview:

Customer Service Representatives (CSR’s) fulfill an important role on our team, as they are the first people who will interact with the customers of the Sole Source Medicals brands, and this first impression is paramount to our success. CSR’s contact customers who have indicated a need for the services that we provide, and their main responsibility is to schedule consultation with our team of experts in order to help solve their toxic bioburden problems. The most successful candidates will come to us with sales, collection, or other high-volume customer service experience and will be accustomed to an environment whereby total compensation is inclusive of a lucrative pay-for-performance structure. This is a fully-remote role and candidates can reside anywhere in the United States.

Essential Duties:

Using best-in-class customer contact technologies, communicate with our customers inbound/outbound (voice), and via email, text, and webchat in order to set a high volume of appointments.
Demonstrate an ability to follow a prescribed methodology in order to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written.
Utilize critical thinking to analyze customers’ needs and determine the scope of their improvement projects, escalating complex issues appropriately.
Showcase a commitment to continuous improvement and growth by actively seeking feedback and working to implement the coaching that is provided by leadership.
Be unrelenting in a commitment to superior customer experiences on every interaction and showcase a customer-centric and positive attitude, always.

Work Experience/Requirements:

Must be available to work flexible schedules as business requires, which might be inclusive of evenings or weekends. This is non-negotiable.
Because this is a fully remote position, an adequate knowledge of and experience with MS Office (Word, Excel, Power Point, Teams, Outlook email/calendar) is required.
Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies is a bonus.
Basic understanding of home improvement and the construction industry is a plus.
100% attendance adherence is required in the first 30 days of employment, and a stellar attendance record is required for the duration of employment.
We are in hyper-growth mode and will be acquiring many more brands over the next two years. If you’re able to work autonomously, are comfortable with change, and are excited at potential opportunities to grow in a rapidly changing environment, this opportunity is probably for you!

What We Offer:

Competitive salary and pay structure
Flexible work schedules to promote work-life balance
Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match
Plus additional perks to support your well-being and financial security

Why Join Us?

Be part of a rapidly growing and dynamic company with strong private equity backing and exciting opportunities for growth
Play a key role in driving innovation and improving our processes
Enjoy competitive pay, excellent benefits, and opportunities for professional development
Thrive in a collaborative and inclusive work environment with a strong emphasis on work-life balance

Sole Source Medical offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Sole Source Medical is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.